Returns & Exchanges

FIRST-TIME ORDER REFUNDS AND RETURNS; 90-DAY MONEY BACK GUARANTEE ELIGIBILITY:

Your initial shipment is always refundable within 90 days of shipping date minus the original shipping and handling fees which are indicated in your order confirmation email or invoice.

If You are eligible for a refund, customer service team will issue a Return Merchandise Authorization Number (RMA#) along with a Return Label should you wish to request it. Place your RMA# outside of the package, put your name and address and attach the return label provided. Your refund will be processed within 3-5 days of receiving the products back. It may take up to 3 business days to appear in your statement, depending on the speed of the processing bank. When you choose to use our pre-paid return label option, we will deduct $10.00 (US) or $20.00 (Int'l) for return Shipping & Handling cost. You are not obligated to use our label.

REORDERS REFUNDS AND RETURNS; 30-DAY MONEY BACK GUARANTEE ELIGIBILITY:

Your latest reorder is always refundable within 30 days from shipping date minus the original shipping and handling fees which are indicated in your order confirmation email or invoice.

If You are eligible for a refund, customer service team will issue a Return Merchandise Authorization Number (RMA#) along with a Return Label should you wish to request it. Place your RMA# outside of the package, put your name and address and attach the return label provided. Your refund will be processed within 3-5 days of receiving the products back. It may take up to 3 business days to appear in your statement, depending on the speed of the processing bank. When you choose to use our pre-paid return label option, we will deduct $10.00 (US) or $20.00 (Int'l) for return Shipping & Handling cost. You are not obligated to use our label.

More stipulations to our refund policy are as follows:

A. Customers are restricted to receiving a single refund per Product ordered. Repetitive refunds are not permitted. Cosmedique reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Cosmedique’s judgment, requests refunds in a bad faith or who orders the product with no intention to use it for its purpose.

B. In order to process Your refund, You must supply Cosmedique with Your name and delivery address. If You provide us with insufficient or incorrect information, Your refund will be delayed.

C. Depending on the bank which issued the credit card You used, Your refund can take up to thirty (30) days to appear on Your credit card statement. If You have any questions about whether a refund has been issued by Cosmedique, please call Our Customer Service Department.

D. Credit Card Descriptor. By ordering Products from Cosmedique, You authorize Cosmedique to charge Your credit card accordingly. Please be aware that the descriptor (or subject line) that appears on Your credit card entry will refer to Cosmedique or similar wording. If You have any questions about the descriptor on Your credit card statement, You should call Our Customer Service Department.

E. Modifications. We reserve the right to modify the prices charged for the Products, or to add or remove any Products, from the Website at any time without prior notice to You. Price quotes provided to You prior to any price modification shall be honored.

F. Billing Errors. If You believe that You have been erroneously billed, please notify Our Customer Service Department immediately of such error.

G. Shipping and handling are NOT refundable.

H. All claims of not receiving the product while the Post Office confirms the delivery has to be addressed at your local Post Office. Once the products are shipped and it's out of our hands, the Post Office is responsible for all undelivered or lost-in-transit packages.